Terms of service

Last Updated: August 26, 2026

Welcome to CalmRoots. These Terms of Service govern your access to and use of calmroots.shop and your purchase of products offered through our website.

Throughout these Terms, “CalmRoots,” “we,” “us,” and “our” refer to the operator of calmroots.sbs. “You” and “your” refer to visitors, customers, and other users of our website.

By accessing our website or purchasing from us, you agree to these Terms of Service. If you do not agree with these Terms, please do not use our website.

1. Online Store Terms

By using our website, you represent that you have the legal capacity to enter into a binding agreement or that you are using the website with the authorization required under applicable law.

You may not use our products, website, or services for unlawful or unauthorized purposes.

You must not interfere with the security, functionality, operation, or integrity of our website.

2. Product Information

We make reasonable efforts to present product descriptions, photographs, specifications, colors, dimensions, and other information accurately.

However, the appearance of products may vary slightly due to lighting, photography, manufacturing variations, materials, screen settings, and other factors.

We reserve the right to update product information and correct errors or inaccuracies when necessary.

3. Prices

Prices displayed on calmroots.sbs may be changed from time to time without prior notice.

The price applicable to your purchase will generally be the price displayed when your order is submitted, subject to correction of obvious pricing or technical errors as permitted by applicable law.

Taxes, duties, and other charges, where applicable, may depend on the destination and applicable laws.

4. Orders

Submitting an order does not necessarily mean that the order has been accepted.

We reserve the right, subject to applicable law, to refuse, limit, or cancel an order for legitimate reasons, including suspected fraud, payment issues, incorrect product information, inventory errors, or product unavailability.

If payment has already been collected for an order that we subsequently cancel, we will provide an appropriate refund.

5. Billing and Account Information

You agree to provide accurate, current, and complete billing, shipping, and contact information when placing an order.

You are responsible for reviewing your shipping address carefully before completing your purchase.

Please contact us promptly if you discover an error in your order information.

6. Shipping and Delivery

CalmRoots provides free worldwide shipping on orders placed through calmroots.sbs.

Our estimated delivery timeframe is generally 7–10 business days. Delivery estimates are not guarantees and may be affected by destination, customs procedures, carrier operations, severe weather, public holidays, or other circumstances outside our reasonable control.

Additional information is available in our Shipping Policy.

7. Returns and Refunds

Eligible purchases may be returned within 30 days of delivery in accordance with our Return & Refund Policy.

Please review that policy before requesting a return.

8. Intellectual Property

Unless otherwise indicated, website content—including branding, graphics, designs, text, logos, photographs, and other original materials—is owned by or licensed to CalmRoots and is protected by applicable intellectual property laws.

You may not reproduce, distribute, commercially exploit, or otherwise use protected content without authorization except where permitted by law.

9. Third-Party Services

Our website may use third-party services for functions such as payment processing, shipping, analytics, or ecommerce functionality.

Your use of certain third-party services may also be subject to the applicable provider's terms and policies.

We are not responsible for independent third-party websites or services except to the extent required by applicable law.

10. Prohibited Uses

You may not use our website:

For unlawful or fraudulent activities.
To violate intellectual property or other legal rights.
To transmit malicious code or harmful technologies.
To attempt unauthorized access to our systems.
To interfere with website security or operation.
To submit intentionally false or misleading information.

We may restrict access where reasonably necessary to protect our website, customers, or business.

11. Disclaimer

We aim to provide accurate and useful information, but general content on our website is provided for informational purposes and should not be treated as professional medical or healthcare advice.

Products sold by CalmRoots should be used according to their intended purpose and any instructions provided.

Nothing in these Terms excludes warranties, guarantees, or other rights that cannot legally be excluded under applicable law.

12. Limitation of Liability

To the maximum extent permitted by applicable law, CalmRoots will not be liable for indirect, incidental, special, or consequential losses arising from your use of our website or products where such liability may legally be limited.

Nothing in these Terms excludes or limits liability where exclusion or limitation is prohibited by law.

13. Changes to These Terms

We may revise these Terms of Service from time to time to reflect changes to our services, business practices, or legal requirements.

The latest version will be published on calmroots.sbs with an updated revision date.

14. Governing Law

These Terms are governed by the laws applicable to our business in British Columbia, Canada, without limiting any mandatory consumer rights that may apply to customers in their place of residence.