Shipping policy

Last Updated: August 26, 2026

Thank you for shopping with CalmRoots. We aim to provide a clear and convenient shipping experience for customers around the world.

This Shipping Policy explains our shipping charges, estimated delivery timeframe, order processing, tracking, and other important delivery information.

1. Free Worldwide Shipping

CalmRoots offers FREE worldwide shipping on orders placed through calmroots.sbs.

There is no standard shipping fee for eligible orders, regardless of the destination country.

2. Order Processing

After your order is successfully placed, it will enter our processing and fulfillment system.

Orders may require processing before being transferred to the shipping carrier. Processing times may vary during weekends, public holidays, promotional periods, or periods of unusually high order volume.

Once your order has been dispatched, available tracking information may be provided by email.

3. Estimated Delivery Time

Our standard estimated delivery timeframe is:

7–10 business days

Delivery time is generally calculated from shipment or fulfillment and may vary depending on your destination and local carrier operations.

Business days generally exclude weekends and applicable public holidays.

4. International Shipping

We provide worldwide shipping to destinations that can reasonably be serviced by our shipping and logistics partners.

International shipments may be subject to customs processing, import procedures, or local regulations in the destination country.

These procedures may occasionally extend delivery times beyond the estimated timeframe.

5. Customs, Duties, and Taxes

International orders may be subject to customs duties, import taxes, VAT, brokerage charges, or other fees imposed by local authorities.

Unless otherwise stated during checkout or required by applicable law, such charges may be the responsibility of the recipient.

Because customs requirements differ by jurisdiction, customers should consult their local customs authority if they require specific information regarding potential import charges.

6. Order Tracking

Where tracking is available, tracking details may be sent to the email address associated with your order after shipment.

Tracking information may take some time to become active after a shipping label has been created or the parcel has been transferred to the carrier.

7. Shipping Address

Customers are responsible for providing a complete and accurate delivery address during checkout.

Please verify your:

Recipient name.
Street address.
Apartment or unit number, if applicable.
City.
Province, state, or region.
Postal or ZIP code.
Country.
Contact information.

If you notice an error after submitting your order, contact support@calmroots.sbs as soon as possible.

We cannot guarantee that an address can be changed once an order has entered fulfillment or shipment.

8. Delivery Delays

Although we aim for delivery within 7–10 business days, delays can occasionally occur because of circumstances outside our reasonable control.

Possible causes include customs processing, severe weather, transportation disruptions, public holidays, carrier delays, high seasonal shipping volumes, or local delivery restrictions.

If your order appears significantly delayed, please contact our customer support team so we can assist you.

9. Lost or Missing Packages

If your tracking information indicates an unusual delay or you believe your package may be lost, contact us at support@calmroots.sbs with your order number.

We will review the available shipping information and assist you with the appropriate next steps.