Refund policy

Last Updated: August 26, 2026

At CalmRoots, customer satisfaction is important to us. We want you to feel confident when shopping at calmroots.sbs. If you are not satisfied with your purchase, you may request a return within 30 days of receiving your order, subject to the terms outlined below.

1. 30-Day Return Policy

We offer a 30-day return period beginning on the date your order is delivered.

To be eligible for a return, your item should generally:

Be returned within 30 days of delivery.
Be in its original or reasonably unused condition.
Include the original packaging, accessories, manuals, and other components supplied with the product, where applicable.
Be accompanied by proof of purchase or your order information.

Please contact us before returning any product so that our customer support team can provide the appropriate return instructions.

2. How to Request a Return

To begin a return, contact us at:

Email: support@calmroots.sbs

Please provide:

Your full name.
Your order number.
The email address used to place the order.
The item you would like to return.
A brief explanation of the reason for your return.

Our customer support team will review your request and provide return instructions.

Please do not send products back without first contacting us, as unauthorized returns may cause delays in processing.

3. Free Returns

CalmRoots offers free returns for eligible returns made within the 30-day return period.

When your return request is approved, we will provide instructions regarding the appropriate return process. Please follow the instructions provided by our customer support team.

4. Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If your product arrives damaged, defective, or different from what you ordered, contact us as soon as reasonably possible at support@calmroots.sbs.

Please include your order number and, where appropriate, clear photographs showing the issue. This information helps us review your request efficiently.

Depending on the circumstances, we may offer an appropriate resolution such as a replacement, refund, or other remedy.

5. Non-Returnable Items

Certain items may not be eligible for return where permitted by applicable law, including:

Items that have been substantially used, damaged, or altered after delivery.
Items missing essential components due to customer handling.
Personalized or custom-made products, where applicable.
Items that cannot reasonably be returned for hygiene or health-protection reasons once opened or used, where applicable and legally permitted.
Gift cards, where applicable.

Nothing in this policy limits any rights you may have under applicable consumer protection laws.

6. Exchanges

If you would like a different product or variant, please contact our customer support team. Depending on product availability and the circumstances of your request, we will advise you of the available options.

7. Refunds

Once we receive and inspect an eligible returned item, we will notify you regarding the status of your refund.

If approved, your refund will be issued to the original payment method used for the purchase.

Although we process approved refunds as promptly as reasonably possible, your bank, credit card issuer, or payment provider may require additional time to post the refund to your account.

8. Order Cancellations

If you need to cancel or modify an order, contact us as soon as possible at support@calmroots.sbs.

We cannot guarantee that an order can be cancelled or modified once it has entered processing, fulfillment, or shipment.

If the order has already been shipped, you may request a return after receiving it in accordance with this Return & Refund Policy.

9. Consumer Rights

This Return & Refund Policy is intended to complement, not replace, rights and remedies available to consumers under applicable law.

Where applicable consumer protection law provides you with rights that cannot legally be excluded, restricted, or modified, those statutory rights will continue to apply.